Store Policy

Welcome to The Omnia Shop! Our aim is to provide you with an exceptional shopping experience. Please take a moment to review our store policies, designed to ensure a smooth and satisfactory transaction process.

1. Product Information:

Accuracy: We strive to provide accurate descriptions, images, and details for all products. If you have any questions or need additional information, please contact our customer service team before making a purchase.

Availability: Product availability is subject to change. We will notify you if an item in your order is out of stock or unavailable.

2. Pricing and Payments:

Prices: All prices are listed in your local currency and are subject to change without notice. Taxes and shipping costs are calculated at checkout.

Payment Methods: We accept various payment methods including credit/debit cards, PayPal, and other secure payment gateways. Payments are processed through a secure checkout system to protect your information.

3. Shipping:

Methods and Costs: We offer multiple shipping options. Shipping costs are calculated based on the weight of your order and delivery location. Free shipping may be available on orders over a certain amount.

Processing Time: Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.
International Shipping: We ship to select international locations. Duties, taxes, and customs fees are the responsibility of the recipient.

4. Returns and Exchanges:

Return Policy: We accept returns for most items within 30 days of receipt. Items must be unused, in original packaging, and in resalable condition. Certain items, such as personalized products and Halloween costumes, are non-returnable due to health and safety reasons.

Return Process: To initiate a return, contact our customer service team for a return authorization. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Refunds: Refunds will be processed to the original payment method after we receive and inspect the returned item. Please allow 5-7 business days for the refund to reflect in your account.
Exchanges: If you need to exchange an item, please follow the return process and place a new order for the desired item.

5. Order Cancellations:

Cancellation Policy: Orders can be canceled within 1 hour of placement. Once an order is processed or has shipped, it cannot be canceled. Please contact us promptly if you wish to cancel your order.

6. Damaged or Defective Items:

Report Issues: If you receive a damaged or defective item, contact our customer service team within 7 days of receipt. We will arrange for a replacement or refund at no additional cost.

7. Privacy and Security:

Data Protection: We value your privacy and take the protection of your personal information seriously. For details on how we collect, use, and protect your data, please review our Privacy Policy.

8. Customer Service:

Contact Us: If you have any questions, concerns, or need assistance, please contact our customer service team. We are here to help and ensure a positive shopping experience.

Thank you for choosing The Omnia Shop. We appreciate your business and look forward to serving you.